Question 1

Will this really pay for itself?

Accepted Answer

Atradius' 2024 Payment Practices Barometer found 55% of B2B invoices in North America are paid late, averaging 32 days past due. PYMNTS reports structured follow-up recovers 15–25% of that overdue cash inside 90 days. For most operators, recovering one invoice covers a year of InvoiceDistrict — and we surface DSO, CEI, and recovered $ on your dashboard so you can watch it happen.

Question 2

What recovery rate do real teams see?

Accepted Answer

Published case studies from Chaser, Upflow, Satago, and Quadient AR Automation report 30–50% reductions in DSO and 2–5× faster collection on 30+ day invoices. Our cadence (Day 7 friendly → Day 14 firm → Day 21 final, escalating tone) is built directly from those proven sequences — not invented.

Question 3

How is this different from QuickBooks, Xero, or FreshBooks reminders?

Accepted Answer

Accounting suites send the same flat reminder forever. They don't escalate tone, don't show who opened or replied, and don't give you a recovery pipeline view. InvoiceDistrict is built for one job — getting the invoice paid — with the AR command surface, tone ladder, and client-risk memory broad accounting tools simply don't ship.

Question 4

Why not just use Chaser or Upflow?

Accepted Answer

Those are enterprise AR platforms priced for finance teams ($250–$2,000+/mo) with multi-week onboarding. InvoiceDistrict gives freelancers, agencies, and small operators the same psychology — escalating cadence, payment portal, activity log — at micro-SaaS pricing, with setup in minutes, not weeks.

Question 5

Where does ‘one invoice = one year' come from?

Accepted Answer

Growth is $19/mo = $228/yr. Designed so a single recovered invoice can cover the plan many times over. Actual outcomes depend on your clients — we don't promise specific recovery rates.

Question 6

How does the AI work — is it safe to send on my behalf?

Accepted Answer

The AI drafts; you approve. Every reminder lands in an approval queue with the proposed tone, channel, send time, and full message body. Nothing leaves your account without your click — unless you explicitly enable auto-send (Friendly tone only, by default). This is the pattern AR research consistently shows operators trust most.

Question 7

Which models power the drafts?

Accepted Answer

Lovable AI Gateway routes by task: fast Gemini Flash and GPT-mini models for drafting, higher-reasoning models (Gemini Pro, GPT-5) for tone calibration and reply summarization. No client data is used to train any third-party model.

Question 8

Can the AI read replies and update the invoice?

Accepted Answer

Yes. When a client replies (‘paying Friday', ‘invoice not received', ‘dispute on item 3'), the AI categorizes the reply, pauses or branches the cadence, and flags the invoice with a recommended next action. You stay in control of every send.

Question 9

Does the AI ever invent numbers or amounts?

Accepted Answer

No. Amounts, due dates, invoice numbers, and client names are pulled from your records and inserted as variables — never generated. The AI only writes the surrounding language, and every variable is visible in the approval queue before it sends.

Question 10

What is InvoiceDistrict?

Accepted Answer

A focused AI-assisted recovery workspace for unpaid invoices. You add an invoice, we run a calibrated reminder cadence — Day 7 friendly, Day 14 firm, Day 21 final — across email, SMS, and WhatsApp, and we log every touch on a recovery pipeline.

Question 11

Who is it built for?

Accepted Answer

Freelancers, agencies, accountants, and small operators who deliver work on time and still spend Tuesday mornings chasing money. If you've ever rewritten the same reminder five times this month, it's for you.

Question 12

What's the one job it does?

Accepted Answer

Get the invoice paid without you typing the reminder. No CRM bloat, no project management, no time tracking. One job, done well.

Question 13

How fast can I be live?

Accepted Answer

Under five minutes from signup to first scheduled chase. Import a CSV, or create your first invoice in the builder. No call required.

Question 14

What reminder tones are supported?

Accepted Answer

Friendly, firm, professional, and final notice. Each tone is tuned to a different stage of the follow-up cycle so the escalation feels natural — never robotic, never aggressive.

Question 15

Can I edit the wording before it sends?

Accepted Answer

Every reminder is editable. The defaults come from testing dozens of templates against published AR copy benchmarks — most operators ship them as-is.

Question 16

What's the default cadence?

Accepted Answer

Day 7 nudge, Day 14 firm, Day 21 final. You can shorten, lengthen, or skip stages per client. Industry research (Atradius, Quadient) supports this as the recovery sweet spot.

Question 17

Will it nag clients who already paid?

Accepted Answer

Never. Marking an invoice paid — or detecting a Stripe payment in production — stops the cadence immediately and logs the close-out.

Question 18

Can I pause a sequence?

Accepted Answer

Yes — per invoice or per client. Useful for promised payments, holiday windows, or sensitive accounts.

Question 19

Do reminders run on weekends?

Accepted Answer

By default, no. Sends respect business hours in the client's timezone. Open rates on B2B Tuesday–Thursday morning are roughly 2× weekend rates (Mailchimp benchmarks).

Question 20

Which channels are supported?

Accepted Answer

Email, WhatsApp Business, and SMS. Channel choice escalates with tone — friendly stays in email, firm adds SMS, final notice can include WhatsApp where the client opted in.

Question 21

Can I use my own domain for email?

Accepted Answer

Yes — production supports custom domains with SPF, DKIM, and DMARC verified at setup. Reply-tos route back to your inbox.

Question 22

What about WhatsApp templates?

Accepted Answer

Production uses pre-approved WhatsApp Business templates per tone, as required by Meta. The composer previews the rendered message before approval.

Question 23

How are bounces and opt-outs handled?

Accepted Answer

Bounces auto-pause the sequence and surface on the client risk panel. Opt-outs are honored across channels and logged on the client record forever.

Question 24

Is it secure?

Accepted Answer

Production runs on Lovable Cloud with row-level security, encryption at rest, and TLS in transit. Card payments are handled by our payment provider — we never see or store card numbers.

Question 25

What about SOC 2?

Accepted Answer

Our underlying cloud infrastructure providers maintain SOC 2 controls. InvoiceDistrict itself is not currently SOC 2 audited as an organization — we'll publish a status update if and when we are.

Question 26

Are you GDPR-friendly?

Accepted Answer

Yes. We store only the contact data you provide, honor deletion and access requests, and sign a DPA on Pro and above. EU data stays in EU regions when you select them at signup.

Question 27

Can I export my data?

Accepted Answer

Always. CSV export of invoices, clients, and the full activity log — one click, no support ticket. Your data is yours.

Question 28

Can I delete everything?

Accepted Answer

Yes. Account deletion wipes all associated records within 30 days, with a confirmation email at completion.

Question 29

Stripe?

Accepted Answer

Yes. When a Stripe payment lands on a tracked invoice, the cadence stops automatically and the activity log records the close-out.

Question 30

QuickBooks, Xero, FreshBooks?

Accepted Answer

Two-way sync on the roadmap for Pro and Business. Invoices flow in, paid status flows back. Early access opens to annual subscribers first.

Question 31

Is there an API?

Accepted Answer

Pro and Business get webhooks (invoice.created, reminder.sent, invoice.paid) plus a REST API for invoice CRUD. Full docs ship with the public release.

Question 32

Zapier or Make?

Accepted Answer

Yes — via the same webhook surface, no extra setup.

Question 33

Is there a free plan?

Accepted Answer

Yes — 3 active invoices, email channel only, single seat. Enough to feel the cadence and decide on your own terms.

Question 34

Free trial on paid plans?

Accepted Answer

30 days, no credit card required. Cancel anytime during the trial and you're not charged a cent.

Question 35

Can I switch plans?

Accepted Answer

Up or down, anytime. Prorated. No phone call, no retention script.

Question 36

Refunds?

Accepted Answer

30-day money-back guarantee on your first paid month, no questions asked. After that, cancel anytime — you keep access through the period you paid for.

Question 37

Annual discount?

Accepted Answer

15% off annual billing across Starter, Pro, and Business — applied automatically when you toggle Yearly on the pricing page.

Question 38

How do I get help?

Accepted Answer

Email on Free and Starter (next-business-day). Priority email on Pro (under 4 business hours). Dedicated Slack channel and a named contact on Business.

Question 39

Is there onboarding?

Accepted Answer

Self-serve on every tier. Business includes a 30-minute setup call and template review with our AR specialist.

Question 40

Where's the changelog?

Accepted Answer

Linked from the footer. Every shipped change, dated, with screenshots — updated weekly.

Proof, not promises.

Proof & ROI

AI & safety

The basics

Reminders & tone

Channels & delivery

Data, privacy & security

Integrations

Pricing & billing

Support

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